Technology Support

Experiencing technical issues? Have a question about BVA technology? Please see below for contact information and helpful links: 

 

Technology Help Desk:

844.BRIDGES, Option 2 or 715.539.8360, Option 2

 

For detailed information on technology procedures, computer damages, and device return, read the BVA Computer Technology Procedures document on the Academic Enrichment Forms page.

 

Please Note:

For questions or issues related to online programs provided by BVA, please contact your student's Teacher and/or the Digital Librarian. Thanks!

"Untitled" by Lillia Bell, BVA Student

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PASSWORD REQUIREMENTS

Trying to change your password? Make sure it meets these requirements:

  • Make it longer than 7 characters

  • Do NOT include first or last name

  • Have 3 of the 4 items: Capital Letter, Lowercase Letter, Number, and/or Special Symbol

RESTARTING YOUR DEVICE

Restarting a computer or mobile device can often reset and fix issues!

For instructions on doing a hard reset on your HP Laptop, read How to Power Reset Your Laptop.

 

For instructions on restarting an iPad, read Restart Your iPad from Apple Support.

FIXING ISSUES IN ZOOM

Have sound or other issues with Zoom? Check out this Zoom 411 doc for several things you can try!

SWITCHING BETWEEN ACCOUNTS

If you get an error when trying to access a Google doc or program, check to make sure you're logged in to the correct Google account.

 

Not sure how? Check out this support article from Google on Switching Between Multiple Google Accounts.

CLEARING YOUR CACHE

One common fix is to clear your cache or browser history. Need help with that or not even sure what that means? See these support pages for different browsers:

WE'RE HERE TO HELP!

If you still have questions, contact Tech Support (844.BRIDGES, Option 2 or 715.539.8360, Option 2), your teacher, or the BVA Office.

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Bridges Virtual Academy | 1201 N. Sales Street | Merrill, WI 54452 | 715.539.8360 | 844.BRIDGES

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